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PRODUCT AND SERVICE INFORMATION

MELOCCOTON is dedicated to offering high-quality luxury swimwear and lingerie designed for men, with a commitment to craftsmanship and attention to detail. This page provides important information about our products and services, as well as our policies, to ensure transparency and protect both MELOCCOTON and our customers from misunderstandings or disputes.

1. Product Descriptions

MELOCCOTON takes care to provide detailed, accurate, and up-to-date descriptions of our products. This includes information on materials, sizing, design, color, and care instructions, as well as photographs of the products.

  • Accuracy: We strive to ensure that product descriptions are as accurate as possible; however, minor variations in color or details may occur due to factors such as screen resolution, lighting, and display settings.
  • Material and Sizing: Product materials and size charts are provided to help customers choose the correct items. Please refer to our size guide before purchasing.
  • Updates: MELOCCOTON reserves the right to modify product details, including descriptions and pricing, at any time. Any changes will not affect orders that have already been processed and confirmed.

2. Product Availability

MELOCCOTON aims to keep our product offerings available as advertised; however, availability may vary depending on stock levels, demand, and production cycles.

  • Stock Levels: Our collections are produced in limited quantities to ensure exclusivity and luxury. Products may sell out quickly, and availability cannot always be guaranteed.
  • Pre-orders and Limited Releases: MELOCCOTON may offer pre-order options or limited-release items. In these cases, the estimated delivery dates will be specified in the product description.
  • Substitution: In the unlikely event that a product becomes unavailable after an order is confirmed, MELOCCOTON will contact the customer with options for a similar replacement product or a full refund.

3. Product Quality and Standards

MELOCCOTON is committed to the highest standards of quality in the design, materials, and production of our luxury lingerie and swimwear products.

  • Materials: All products are crafted from carefully selected, premium-quality materials. Details about fabric composition and care are provided in each product description.
  • Quality Control: Our products are subjected to strict quality control procedures to ensure they meet the high standards of luxury and durability we promise to our customers.
  • Sustainability: MELOCCOTON is committed to sustainability and uses eco-responsible materials and ethical production processes wherever possible. Detailed information about sustainable materials used in each product will be provided where applicable.

4. Pricing and Currency

The prices displayed on the MELOCCOTON website are shown in EUR and include all applicable taxes and VAT, in accordance with Belgian law. Additional fees for delivery, shipping, or international customs duties may apply and will be clearly indicated at checkout.

  • Currency Conversion: For international customers, prices may vary depending on currency conversion rates. Your payment provider may apply additional charges, which MELOCCOTON is not responsible for.
  • Pricing Updates: Prices may change without prior notice; however, any changes will not affect orders that have already been confirmed.

5. Use and Care Instructions

To maintain the quality and longevity of your MELOCCOTON products, please follow the care instructions provided. Proper care is essential for delicate lingerie and swimwear items to prevent damage and maintain their appearance.

  • Washing and Maintenance: We recommend hand washing or using a gentle machine wash, as specified on each product label.
  • Special Precautions: Avoid exposing products to harsh chemicals, high temperatures, and direct sunlight for prolonged periods, as these may affect material quality and color.

Failure to follow care instructions may result in product deterioration, and MELOCCOTON cannot be held liable for damage caused by improper care.

6. Service Offerings

MELOCCOTON provides the following services to enhance the customer experience:

  • Customer Support: For questions about products, sizing, or other inquiries, please contact our support team at hola@meloccoton.com.
  • Delivery Services: We offer domestic and international shipping options, with detailed information provided at checkout. Our local parner for delivery in Belgium and abroad is BPost. You can trace you delivery here. Delivery times vary by location, and MELOCCOTON is not responsible for delays due to customs or carrier issues.
  • Return and Exchange Services: MELOCCOTON accepts returns and exchanges under certain conditions, as outlined in our Return Policy. Customers are responsible for return shipping costs unless the item is defective or incorrect.

7. Limitation of Liability

MELOCCOTON is not responsible for damages resulting from the misuse or improper handling of our products. Our liability for any damages related to our products or services is limited to the purchase price of the item.

8. Customer Responsibility

Customers are responsible for reading product descriptions, checking sizing information, and reviewing all terms before purchasing. If you have any questions about a product or service, please reach out to us for clarification before completing your purchase.

9. Contact Information

For further questions or to request additional product details, please contact our customer support team:

MELOCCOTON is dedicated to providing you with exceptional products and services, ensuring transparency and quality at every step. Thank you for choosing us as your luxury swimwear and lingerie provider.